Customers can avail themselves of nationwide and worldwide shipping options when ordering online. We process one shipping address per order. If you would like to ship to a different address, you may consider placing separate orders and making payments for them separately. The shipping date depends on your preferred delivery location and delivery type.
Shipping Charges are as follows:
1. We provide home delivery services in Bangladesh.
2. For international delivery we use eCourier. (Mela Lifestyle is a registered merchant of eCourier)
Please note that International delivery cost depends on the country of location and the parcel’s weight or size. Contact our service center to get an estimated International delivery cost.
(For International orders we will ask you for two-step verification to confirm your order)
When the product will arrive?
We usually deliver products within 3-5 working days inside Bangladesh. For international delivery, it will take 7-15 days. But on holidays it can take 1-2 days more.
How do I check the status of my order?
You can easily track your order using the Order History option after logging in to our website or please call our hotline number.
My items haven’t arrived yet. What can I do?
First, try to track your order using your order ID from the Order History page by logging in to the website or platform. Or you can call our business hotline number for this information.
What if I am not there to receive the order?
Someone on your behalf will receive the order. In this case, we would require verification (phone, SMS, order ID, etc.) & filling out the acknowledgment form to receive the order.
What can I do in case of delayed delivery?
Sometimes, the product delivery may get delayed due to unavoidable circumstances, and it might exceed the delivery schedule mentioned above. If you have any queries regarding the delivery, please reach us through our Hotline Number.
Contact us
Please contact us for all kinds of assistance. We are available every day from 11:00 AM. to 11:00 PM.
